Policies and FAQ

When to Arrive

We recommend you arrive at least 10 minutes before your appointment. This will allow for you to fill in any recommended forms.

What to Wear

Wear casual attire. All robes and towels are provided when needed. We also offer disposable underwear if required for certain treatments. If you are having your feet pampered we suggest that you wear thongs or open-toed shoes. We suggest that you leave any valuables at home; Empress Beauty Salon & Day Spa does not take responsibility for lost items.

Health Conditions

Please inform your therapist of any health concerns that you might have when completing your consultation. If you are pregnant please check with your doctor before having any treatments.

Cancellation or Reschedule of Appointments

Empress Beauty Salon & Day Spa understands that sometimes you may need to reschedule or cancel your appointment. Out of consideration please give 4 hours notice so that we can accommodate another client or a 10% surcharge may apply. In the event of a “NO SHOW” the full amount of the treatment purchase will apply.